Privacy policy

The person responsible for data processing is

Cornelius Enke Paul Lobermeier

Wilhelm-Kröger-Weg 17

30453 Hannover

Hanover, Germany

Email: cornelius.lobermeier@e3d-print.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about ​the handling of your data.

1. access data and hosting

You can visit our website without providing any personal data. Each time a website is accessed, the web server only automatically saves a ​so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the ​amount of data transferred and the requesting provider (access data) and documents the access. This access data is analysed ​exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our legitimate ​interests, which predominate in the context of a weighing of interests, in the correct presentation of our offer in accordance with Art. 6 ​Para. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to our website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. ​Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed ​on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact ​option described in this privacy policy.

Our service providers are located and/or use servers in these countries USA

There is no adequacy decision by the European Commission for the USA. Our cooperation with you is based on these guarantees: ​Standard data protection clauses of the European Commission, Approved binding internal data protection rules

Our service providers are located and/or use servers in countries outside the EU and EEA. There is no adequacy decision from the ​European Commission for these countries. Our co-operation with them is based on standard data protection clauses of the European ​Commission.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an ​adequate level of data protection by decision Australia

2. data processing for contract processing and for making contact

2.1 Data processing for contract processing

For the purpose of contract processing (including enquiries about and processing of any existing warranty and service disruption claims ​as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you ​voluntarily provide it to us as part of your order. Mandatory fields are labelled as such, as in these cases we need the data to process the ​contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, ​payment and dispatch processing, can be found in the following sections of this privacy policy. After completion of the contract, your ​data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in ​accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with ​Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform ​you in this declaration.

Inventory management system

We use inventory management systems from external service providers to process orders and contracts. Our service providers work for ​us within the framework of order processing. If you have any questions about our service providers and the basis of our cooperation with ​them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in these countries USA

There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on these guarantees: ​Standard data protection clauses of the European Commission, Approved binding internal data protection rules

2.2 Making contact

In the context of customer communication, we collect personal data to process your enquiries in accordance with Art. 6 para. 1 sentence 1 ​lit. b GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form or mail). Mandatory fields are labelled as ​such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective ​input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of ​your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law ​and about which we inform you in this declaration.

3. data processing for the purpose of dispatch processing

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider ​commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

3.1 Notes on data processing for non-3D-printed items

When ordering non-3D-printed merchandise items, the order is processed by our partner ‘Printful Inc.’. Among other things, personal data ​such as mail address, shipping address and ordered items are transmitted to ‘Printful Inc.’ for the purpose of order processing and ​shipping. This data is necessary to fulfil your order. By ordering such merchandise items, you agree to the data processing by ‘Printful ​Inc.’.

4. data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, ​payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical ​service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment ​service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. ​6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment ​themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the ​respective payment service provider applies.

If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact ​option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the ​payment as our processors for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing ​of disputed payments, accounting support). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate ​interests in our protection against fraud and in efficient payment management, which predominate in the context of a balancing of ​interests.

6 Cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies on various pages, including ​so-called cookies. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted ​again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end ​device and enable us to recognise your browser on your next visit (persistent cookies).

Privacy protection for end devices

When using our online offer, we use absolutely necessary technologies in order to be able to provide the expressly requested telemedia ​service. The storage of information in your end device or access to information that is already stored in your end device does not require ​consent in this respect.

This website does not use cookies that are not necessary for the operation of this website.

8. social media

8.1 Social plugins from Facebook (by Meta), Instagram (by Meta), Pinterest

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links so that no connection ​is established with the servers of the respective provider when our website is accessed. If you click on one of the buttons, the website of ​the respective social network will open in a new window of your browser, where you can click on the Like or Share button, for example.

8.2 Our online presence on Facebook (by Meta), Twitter, Instagram (by Meta), YouTube

If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, your data ​will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the ​above-mentioned social media, from which user profiles are created using pseudonyms. These can be used, for example, to place adverts ​within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed ​information on the processing and use of data by the respective social media operator as well as a contact option and your rights and ​setting options for protecting your privacy, please refer to the providers' data protection notices linked below. If you still need help in this ​regard, you can contact us.

Facebook (by Meta) is a service provided by Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms ​Ireland’). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by ​Meta) is usually transferred to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is ​no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses ​of the European Commission. Data processing in the context of a visit to a Facebook (by Meta) fan page is based on an agreement ​between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Twitter is a service provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ​(‘Twitter’). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transmitted to ​a server of Twitter, Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. There is no adequacy decision by the ​European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram (by Meta) is an offer of Meta Platforms Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms Ireland’) The ​information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred ​to a server of Meta Platforms, Inc, 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by ​the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European ​Commission. Data processing in the context of a visit to an Instagram (by Meta) fan page is based on an agreement between jointly ​responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information ​automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server of Google LLC, ​1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission ​for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

9 Contact options and your rights

9.1 Your rights

As a data subject, you have the following rights

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein

in accordance with Art. 16 GDPR, the right to demand the immediate rectification of incorrect or incomplete personal data stored by us

in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is ​necessary

to exercise the right to freedom of expression and information

for the fulfilment of a legal obligation;

for reasons of public interest or

is necessary for the establishment, exercise or defence of legal claims;

in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as

the accuracy of the data is disputed by you

the processing is unlawful, but you oppose the erasure of the data

we no longer need the data, but you need it for the establishment, exercise or defence of legal claims; or

you have objected to processing pursuant to Art. 21 GDPR;

pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and ​machine-readable format or to request transmission to another controller

in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory ​authority of your usual place of residence or workplace or our company headquarters.

Right to object

If we process personal data as described above in order to protect our legitimate interests, which outweigh your interests, you can object ​to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at ​any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are grounds ​relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate ​compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the ​establishment, exercise or defence of legal claims.

This does not apply if the processing is for direct marketing purposes. In this case, we will no longer process your personal data for this ​purpose.

9.2 Contact options

If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction or deletion ​of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in ​our legal notice.

Privacy policy created with the Trusted Shops legal text editor